Frequently Asked Questions
Everything you need to know about shopping with KOOKAÏ.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached. Please note that sale items are eligible for store credit only unless deemed faulty.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days. International delivery times vary by location, usually ranging from 7-14 business days.
How do I find my size?
KOOKAÏ uses a unique sizing system (0, 1, 2). Please refer to our detailed Size Guide available on each product page to find your perfect fit based on your measurements.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Therefore, we are unable to make changes or cancellations. Please double-check your details before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How do I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.